Customer Experience Specialist - Full Time

Join our dynamic team as a Customer Experience Specialist and play a pivotal role in delivering exceptional service to our valued customers. Based in Kebayoran Lama, Jakarta Raya, you will be the frontline representative, ensuring every interaction leaves a positive impression. At Private Advertiser, we are committed to creating a seamless and enjoyable customer experience, and your role will be crucial in achieving this goal. You'll handle customer inquiries, resolve issues, and provide personalized solutions, all while using our advanced CRM system, Salesforce, to keep our operations running smoothly.

As a Customer Experience Specialist, you'll be part of a growing company that values innovation and customer satisfaction. This is your chance to make a real impact, with opportunities for professional growth and development. We offer a competitive salary of Rp 5,000,000 - Rp 8,000,000 per bulan, along with benefits that support your well-being and career aspirations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Provide personalized customer service and support, addressing customer needs and concerns effectively.
• Use Salesforce to manage customer data, track interactions, and ensure consistent service delivery.
• Collaborate with cross-functional teams to resolve customer issues and improve overall satisfaction.
• Monitor customer feedback and suggest improvements to our service offerings.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Maintain a high level of professionalism and confidentiality in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in using Salesforce or similar CRM systems.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Fluency in both written and spoken Indonesian and English.
• Customer-centric mindset and a passion for delivering exceptional service.

🛠️ Keahlian

Lowongan Terkait